|
|
|
 |
|
 |
| |
 |
Order hotline: 0808 144 0808
Customer service: 0871 750 1224 |
| (continue) |
|
|
 |
|
 |
|
|
|
|
| |
| Can you deliver flowers
internationally, and what is the typical cost? |
Yes, as a global flower delivery company
we are able to deliver flowers to over 120 countries.
Flower delivery to Mainland Europe is typically charged
at £7 with other parts of the world including USA
and Australia charged at different rates, depending on
season and currency exchange rates.
To ensure that your order is processed successfully, and
you are aware of the current rates, please call our international
flower delivery order hotline on 0808 144 0808 and a member
of our team will be more than happy to assist you.
(back to top) |
|
|
|
|
|
|
|
|
|
| |
|
| No, due to the nature of international flower delivery,
we would recommend that you call our international flower
delivery order hotline... |
| (continue) |
|
|
|
|
|
|
|
|
|
| |
| What happens if I forget
my password? |
You can request a password reminder by entering your
email address on this
page.
(back to top) |
|
|
|
|
|
|
|
|
|
| |
|
| Password reminders are sent immediately and should be
received straight away. |
|
|
|
|
|
|
|
|
|
| |
| Can I order flowers which
aren't shown online? |
Yes, you can order a customised bouquet
or specific flowers by calling our florist delivery order
hotline on 0808 144 0808.
(back to top) |
|
|
|
|
|
|
|
|
|
| |
|
| Yes, you can send a message without your name on. We
do however ask for your contact details... |
| (continue) |
|
|
|
|
|
|
|
|
|
| |
| I was unable to complete my order
on the website, what should I do? |
Due to the nature of the Internet, conditions outside
of our control may affect the use of our website, typical
examples of this include, Internet security software such
certain firewalls, cookie barriers, and company network
restrictions.
It is important to contact us if you have experienced
any issues, as we can either complete your order over
the phone, or talk you through the use of our web site.
To contact us, please call 0808 144 0808.
(back to top) |
|
|
|
|
|
|
|
|
|
|
| |
| Can I order flowers to be delivered
a week or more in the future? |
 Yes,
you can order in advance for every day of the year apart
from Sundays and UK public holidays. If you require delivery
on a Sunday or UK public holiday, please call our flower
delivery hotline on 0808 144 0808 and we'll do our very
best to accomodate your request.
(back to top) |
|
|
|
|
|
|
|
|
|
|
| |
| Can you provide wedding flowers and wedding
gifts? |
Yes, as a specialist floral gifting
company we are able to send a variety of gifts. Whether
to congratulate the happy couple, or to say thank you
to friends and family, suitable wedding gifts include:
Handtied bouquets
Designer
bouquets
Champagne
Wines
Wedding flowers or bouquets and floral arrangements are
a little more specialist, and need that personal touch,
which can be provided by our network of skilled local
florists.
To find a local Flowers Direct member, call our flowers
hotline on 0808 144 0808 and they'll be happy to provide
details of our nearest florist.
(back to top) |
|
|
|
|
|
|
|
|
|
| |
|
| Yes, you can order a customised bouquet or specific
flowers by calling our florist delivery order hotline... |
| (continue) |
|
|
|
|
|
|
|
|
|
| |
| Can I send Alcohol overseas? |
No, unfortunately we are unable to
send alcoholic products outside mainland UK at this moment
in time.
(back to top) |
|
|
|
|
|
|
|
|
|
|
| |
| Can I order flowers online
to be delivered outside the UK? |
No, due to the nature of international
flower delivery, we would recommend that you call our
international flower delivery order hotline on 0808 144
0808. This way, a member of staff will be more than happy
to assist you with your international flower and gift
order.
(back to top) |
|
|
|
|
|
|
|
|
|
|
| |
| If I order flowers today, can I still
have same day flower delivery? |
If you complete your order before our 2pm same-day cut-off
time and your order consists entirely of ‘same-day’
gifts, we will be able to send your flowers and gifts
on the same day (Monday-Friday).
If any delivery problems are encountered during the allocation
of your order, we will contact you as soon as possible.
For this reason, it is important that you provide us with
your full contact details when placing your order.
(back to top) |
|
|
|
|
|
|
|
|
|
|
| |
| Can I send flowers anonymously? |
Yes, you can send a message without
your name on. We do however ask for your contact details
for our records and to ensure that we can reach you if
there is a problem or query with your order.
(back to top) |
|
|
|
|
|
|
|
|
|
|
| |
| What is the cost of sending flowers
from overseas to the UK? |
All flowers and gifts displayed on our website are quoted
in pounds sterling. If you use a non-UK credit card, your
card provider will convert this from pound sterling and
charge your credit card in your native currency at the
daily rate at the time of your purchase.
If you wish to contact our order hotline from overseas,
please call +44 1524 520800.
(back
to top) |
|
|
|
|
|
|
|
|
|
|
| |
| How do I enter a voucher or offer
code? |
 You
can enter your voucher or offer code on the basket page,
prior to clicking on the "continue to checkout"
button.
You can also quote your code when calling our order hotline
to receive your discount.
(back
to top) |
|
|
|
|
|
|
|
|
|
|
| |
| I cannot proceed past "Your
Details" during the checkout process? |
If you have ordered from us in the past and are still
using the same email address, you must log-in using your
email and password to proceed with your order.
If you have forgotten your password, please click
here for a reminder.
(back
to top) |
|
|
|
|
|
|
|
|
|
| |
|
| Password reminders are sent immediately and should be
received straight away. |
|
|
|
|
|
|
|
|
|
